Refund policy

Thank you for choosing AVintageJoy. If you need to return a product, please review our return policy below:

Eligibility:

• Items must be unused, in their original condition.

• Customized/personalized items can only be returned if there was an error on our part.

Timeframe:

• Initiate a return within 14 days of delivery.

• Contact our customer support at avintagejoy@yahoo.com to start the return process.

Return Procedure:

• Provide order number, item(s) being returned, reason, and any relevant documentation.

• We'll guide you through the return process.

Return Shipping:

• Customers are responsible for return shipping, unless there was an error on our part.

• Use a reliable shipping service with tracking.

Inspection and Refunds:

• Once we receive the return, we'll inspect it.

• Approved returns will be refunded to the original payment method, minus shipping.

Exchanges:

• We don't offer direct exchanges. Please initiate a return and place a new order.

Damaged or Defective Items:

• Notify us immediately and provide documentation for damaged/defective items.

Exceptions:

• Custom-made/personalized items, and clearance/sale items, are non-returnable, unless there's a manufacturing defect.

Policy Modifications:

• We may update this policy. Check our website for the latest version.

For questions, contact our customer support at avintagejoy@yahoo.com. We're here to assist you.